Thank for checking out our FAQ page. We hope you will find what you need answers to here, but if not, please contact us with your question and we will get back to you soon.
1. How does this letter writing thing work?
A. It's easy! Plain and simple, we WANT to write YOU letters! Look through our list of services and choose the one that is right for you, add it to your cart and check out. Once you have finished checking out, go to the IMPORTANT "Recipient and Sender Information" form and fill it out completely. Once all that is done you will start receiving letters! If there is a topic you would prefer to get letters about, please let us know in the message section of the form.
2. How do I pay?
A. Once you have added your service you will be taken to payment options. Choose the monthly payment option and fill in your payment information. If you are ordering a single letter you will only be charged the single letter rate.
3. Is there any content you won't write about?
A. Huckleberry Letters writers will not, under any circumstance, write hateful, sexually explicit or demeaning things.
4. How many letters will I receive with my membership?
A. A monthly membership includes four letters a month, one letter a week for as long as you have your membership.
5. What if I want different holiday cards from what is on your list?
A. If you would like different cards from the ones listed you may exchange any of them for holidays you would like to receive cards. Just state which ones you are switching out and which ones you are switching in, in the "message to seller" section at check out.
6. Can I cancel at anytime?
7. Is this a pen-pal service?
A. No, this is not a pen-pal service. No one receiving mail from Huckleberry Letters is required to write back. You will continue getting mail for as long as you have your membership current even if you don't write back.
8. Do I have to be a member in order to receive a letter?
A. No, you may order a single letter if you wish.
9. Will my information be confidential?
A. Yes, absolutely. Your information will NOT be shared with anyone except your letter writer so they can mail you your awesome letters.
10. Will there be any other contact from Huckleberry Letters or it's associates?
A. No. There will be no other contact from Huckleberry Letters or it's associates other than the mail that is contracted to be sent.
11. Can I sign up for this service for someone else?
A. Absolutely. There are many people who would love to get mail but maybe don't want to sign themselves up for such a service. Plus, this service makes an awesome gift.
12. Do I have to write back after receiving my letters?
A. No, no one is required to write back to their letter writer. However, if you WANT to write back, you absolutely may, we like getting awesome mail too.
13. What if I can't read what has been written?
A. Huckleberry Letters strives to have to the best, most readable handwriting around. However, we understand that sometimes one's handwriting may not be legible to someone else, if this is the case we do offer print or vintage typewriter.
14. Will Huckleberry Letters send a letter to someone with my words and sign it from me?
A. Yes. This sort of service would need to be through our custom order.
15. Who will the letters be from?
A. All letters will be sent from a Huckleberry Letters writer. You will receive the same writer throughout your membership unless you request a different author. Some people wonder about getting a letter from a stranger but you will only be a stranger until after the first letter.
16. What is your refund policy?
A. At Huckleberry Letters we strive for the best and will not send out less than that. However, since the letters we write are original and written for the individual member, we will not offer refunds. If you are ever unsatisfied with our service, please contact us and we will work with you to make everything right for all parties.
17. Are the letters and postcards really handwritten or are they written with the computer-generated handwriting?
A. ALL of our letters, postcards, and cards are REALLY handwritten, or typed on a real vintage typewriter, with a real person doing the writing. You will receive a real letter that someone has taken the time to sit and think about and write out, just for you. Having said that, you MAY find white out on your letter! Because, like ALL humans, we do sometimes make mistakes when handwriting our awesome letters.